Privacy policy

 

Utemaster NZ Ltd — Last updated: June 2025

Your privacy matters to us. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 2020 (NZ)


What Information We Collect

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited, time on site, and referring URLs

  • Cookie data (see below)

When you contact us or make a purchase, we may collect:

  • Name, email address, phone number, and delivery address

  • Purchase history and order details

  • Email correspondence

We only collect personal information that is necessary for our business operations.


Cookies

Our website uses cookies — small text files stored on your device — to help us understand how the site is used and to improve your experience. You can adjust your browser settings to refuse cookies, though some parts of the site may not function as intended if you do.


How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Respond to enquiries and provide customer support

  • Send order updates and relevant communications

  • Improve our website and services

  • Meet our legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may disclose your information if required by law or to protect our legal rights.


Email Communications

We use your email address to send transactional messages (order confirmations, shipping updates) and, where you've opted in, marketing communications.

All marketing emails include an unsubscribe link. You can opt out at any time by clicking that link or contacting us directly.

We comply with the Unsolicited Electronic Messages Act 2007.


Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption for secure data transmission. Credit card and payment information is never transmitted via email and is handled by our payment provider.

No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.


Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.


Intellectual Property

All content on this website — including text, images, trademarks, and software — is owned by Utemaster or its licensors. You may not reproduce, distribute, or use our content without prior written consent.


Testimonials

Testimonials published on our site are genuine experiences shared by real customers, reproduced with their permission. Individual results may vary. Testimonials may be lightly edited for length or grammar. We are not responsible for third-party opinions expressed in testimonials.


Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate information

  • Ask us to delete your information (subject to our legal obligations)

To exercise these rights, contact us using the details below.


Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our website after any changes constitutes acceptance of the updated policy.


Contact

If you have any questions about this policy or how we handle your personal information:

Utemaster NZ Ltd Phone: 0800 683 352 Email: sales@utemaster.com.au Contact form: utemaster.com.au/contact